FAQS

Frequently Asked Questions

To customize your LED sign, simply visit our online design tool. Choose the size, color, and font style. Enter your desired text, and you can even add logos or graphics.

Yes! We encourage personalization. We allow you to easily upload your design or logo. Also, please ensure that the file you are uploading is in the specified supported format. File Formats Accepted: JPEG, JPG, GIF, PNG, EPS, PDF, PSD, AI, BMP, TIF, TIFF

We provide a variety of sizes for our LED signs to meet your needs. Please specify your preferred width and height in the respective fields of the quote form.

If you plan to use the LED signs for outdoor purposes, kindly mention that in the additional comments section when customizing your sign to ensure it aligns with your outdoor needs.

We listed all the possible concerns of the customers. These are the differences between LED and Glass Neon:

Price: The LED neon signs are more affordable than Glass Neon Signs.

Quality: Both are good quality. However, the LED neon signs are flexible while the Glass neon signs are breakable glass.

Safeness: LED neon signs are low in voltage which is good for home decor since it stays cool to the hold while Glass neon signs are recommended for a house that has no kids. Glass neon signs are breakable that cause risk for kids.

Installation: LED neon signs are easy to install while Glass neon signs require a person to install since it is breakable and it contains neon gas with one small crack and the entire piece is broken.

Voltage Usage: the LED neon sign is low in energy usage with 24V/120V while the Glass neon sign is 3KV-18KV.

Maintenance: the LED neon sign is maintained free while the Glass neon sign needs an expert to clean and has very high maintenance costs.

Brightness: LED neon signs are brighter than Glass neon signs that produce a warmer light.

Interference: Glass neon sign will interfere with your Radio, TV, wifi, etc. while LED neon sign won't interfere.

Weight: the LED neon sign is lighter than the Glass neon sign due to the materials used. The LED neon sign used LED flex while the Glass neon sign used glass neon tubes.

Sound: Glass neon signs are known for their "buzzing sound" while on the other hand, LED neon signs are quiet.

Lifespan: LED neon signs can shine after approximately 50,000++ hours of use (depending on usage and maintenance) while Glass neon signs can shine after approximately 10,000 hours of use.

Our Neon signs are made according to customers' plans of their use and purpose. We can make your customized signages for indoors and outdoors.
For Indoor Use Only - Neon Light Arts and Signages that are for solely inside your rooms, house, and/or establishments. These are not weather-resistant but are durable enough when well-taken care of.
For Outdoor Use (Water Resistant) - Neon Light Arts and Signages that can be displayed outside homes and establishments. These are water-resistant but not weather and waterproof, which means proper and adequate shed from the sun and rain is still needed

Our Custom Neon Signs are handcrafted, each order requires a certain amount of time to complete. The maximum turnaround time is 2 weeks, and most clients receive their Custom Neon Signs order within 1 week.

Yes, we are open now for rush orders. We can mainly finish the order in 3 business days. However, please understand that once the order has been shipped, some transit delays are beyond our control. (customs clearance, sterilization, etc.)

The production and shipping time for customized LED signs typically takes 15 days. This includes the time needed for manufacturing and delivery. This does not include unexpected delays such as proof or design rejection. You can track your order status online.

Absolutely! You can preview your custom LED sign before ordering. We will send you a digital proof showing the design, colors, and size. On this proof, you can request any changes before we bring your sign to life!

Absolutely! Our team is here to support you in creating the perfect design for your LED sign. Feel free to reach out to our dedicated customer service representatives for guidance. Whether you have specific ideas in mind or need help starting from scratch, you call, chat, or email us.

No, professional installation is not required. Our LED signs are designed for easy to set up - simply plug them into a standard electrical outlet. If you prefer, you can hire a professional electrician for installation.

We offer 18 different kinds of colors for neon signs.

These are the colors at no extra cost:

These are the colors at no extra cost:
  • Warm White
  • White
  • Lemon Yellow
  • Light Yellow
  • Orange
  • Light Red
  • Red
  • Pink
  • Hot Pink
  • Light Pink
  • Purple
  • Deep Blue
  • Light Blue
  • Ice Blue
  • Light Purple
  • Green
  • Light Green
  • Static Multi-Color (with additional cost)
  • Note: 7 vibrant colors: Blue, Green, Yellow, Red, White, Ice Blue, and Purple
  • Multi-Color (with additional cost)
  • Note: Brighten up the mood and turn the celebration to the next level with this truly fancy decor with this All-in-one color! Comes with remote control with a switching ability to select your color reference for the day depending on your mood.

We'll always have your back. Our Customer Service Representatives are available at all times to assist you. You can contact us via our website's live chat or by phone at (855) 856-4070or (281) 533-8932

We highly suggest you provide a vector-based file in EPS, AI, or PDF format. If you have a raster image, such as a PSD, PNG, or JPG. We recommend sending the highest resolution file you have available.

Modern neon signs use energy-efficient LED technology, which consumes less power compared to traditional neon tubes. This makes customized neon signs environmentally friendly and cost-effective to operate.

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